Conditions of sale

We will gladly exchange defective furniture if returned in the original packing within 7 days of pick up. There are absolutely no refunds available. Any damage has to be reported within 48 hours.

Our layaways are good for up to one year. It must be paid in full before delivery. If the layaway is not paid within a year the total amount paid will be lost without a refund or a store credit. Cancellation of a layaway is subject to a 25% fee of the total amount paid with the remaining as a store credit only.

Once an order is placed with Imperial Furniture, our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completedImperial Furniture, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason,    

No cancellation is possible after the order has been placed. An average order takes 5-15 business days and in some cases can take up to 8 weeks. Again we do not cancel any order after it has been placed.

Cancellation of an order after the order has been placed is subject to a 50% cancellation fee with store credit only. No refunds or credit will be available.

If the merchandise ordered by you is not delivered by the promised delivery date we must offer you the choice of 1) cancelling your order with a prompt full refund of any payments you have made or 2) accepting delivery at a specific later date.

Customer Responsibility

It is the customer responsibility to make sure that size of the ordered furniture are to his needsImperial Furniture will not be held responsible for any order that does not fit through any doors or staircases. A 50% re stocking fee will be charged for any returned merchandise. Although we try to show the best images for our products, sometimes colors are slightly different than shown.Imperial Furniture will not be responsible for any color or shade difference than shown online. The customer is more than welcome to visit our showroom for viewing of the furniture before ordering.

Delivery

Please be well aware that the delivery time normally will be 5 to 15 business days and at most up to 8 weeks, if you are local. If your shipping address is foreign (depending on your location), delivery can vary from 2 to 8 weeks. Establishing that the delivery will be free if you are a local customer of the area, If foreign, the shipping cost will be established by your postal code. The shipping cost details can be seen in the purchase summary before making your payment.

Delivery is provided by Muebles Imperiales by land/terrain.

ONCE AGAIN WE SINCERELY THANK YOU FOR YOUR BUSINESS.